The problem for users of Google’s dynamic keyword insertion
Is it a good idea to use someone else’s name as a Google keyword and Google headline? The Full Court of the Federal Court has recently said “no”.
Google keywords on a website are not visible but they are used to attract consumers to the site when that keyword is typed into the Google search engine. But the Google feature of “dynamic keyword insertion” has changed this.
In the case of Australian Competition and Consumer Commission v Employsure Pty Ltd  FCAFC 142 (13 August 2021) Employsure was a private consultancy that advised employers and business owners about workplace relations. It had no affiliation with any government agency.
Employsure paid for Google Ads and selected keywords such as “fair work commission”, “fair work Australia”, “fair work”, “fwc” and “fair work ombudsman”. Some of these terms also appeared in the headline of the Google search results, because of Google’s “dynamic keyword insertion” service, for example:
The ACCC sued Employsure because it considered that Employsure was falsely representing that it was a government agency, or was affiliated with and/or endorsed by, a government agency in breach of the Australian Consumer Law. The Court agreed.
The Judges considered that the target audience of Employsure’s advertisements was business owners searching for employment related advice who were not large enough to have their own human resources expertise. They may have been in urgent need of help.
This audience covered a wide cross-section of the public, including quite small businesses for whom English may be a second language or who may have had limited exposure to employment issues. This audience included both the wary and the unwary; those who were well-educated and those who were not; and the experienced as well as inexperienced in business. Many readers would not study an advertisement closely but instead read it fleetingly, absorbing only its general impression.
The Full Court held that Employsure misrepresented that it was affiliated with a government agency because:
- Employsure used keywords with Google’s dynamic keyword insertion service, which included in the advertisement headlines words such as “Fair Work Ombudsman Help – Free 24/7 Employer Advice” in blue font, in the largest and most prominent typeface – and this apparently matched what the searcher was looking for;
- Employsure was not named in the advertisements, nor was there any statement that the advice was not provided by the Fair Work Ombudsman; and
- The impression that the free advice was provided by the named government agency was the result of Employsure’s marketing strategy.
Impact of Google Dynamic Keyword Insertion
Normally Google keywords do not appear in the advertisement itself and, because they are invisible, their use has traditionally not been considered to amount to either trade mark infringement or misleading and deceptive conduct.
However, when dynamic keyword insertion is used, the appropriate keyword can be seen. If that creates a misleading impression of association with another organisation, the Australian Consumer Law can be breached. The business can be liable to anyone damaged by the conduct and the ACCC can take action.
The Court specifically rejected Employsure’s argument that a careful reading of its advertisement may have dispelled the false impression because the advertisement was targeted at a wide range of businesses, with differing levels of education and expertise, and who were likely to read the advertisement quickly, only gaining a general impression that, yes, this was what they were looking for. Giving the impression that your business is something that it is not to gain clicks can be fraught with danger.
I can review proposed advertisements to avoid breaches of the Australian Consumer Law. I can be contacted here.
This article provides general information only, and is not intended as legal advice specific to your circumstances. Please seek the advice of a legal professional if you have any particular questions.
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© Margaret Ryan, Melbourne, Australia, 2021